Network / Systems Support Specialists
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains an organization's computer and network systems, usually as part of an information technology department.
About this Career
Average Salary
£27,209New workers start at around £18,079. Normal pay is £27,209 per year. Highly experienced workers can earn up to £42,291
Annual Openings
142Job counts include both employed and self-employed persons in London, and do not distinguish between full and part-time jobs
Daily Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Skills Employers are looking for
| Skills | Importance |
|---|---|
| Reading Comprehension | 60% |
| Active Listening | 57% |
| Critical Thinking | 57% |
| Speaking | 55% |
| Writing | 49% |
| Learning Strategies | 49% |
| Active Learning | 48% |
| Monitoring | 42% |
| Mathematics | 39% |
| Science | 1% |